TY  - BOOK
AU  - Harvard business review
TI  - Business communication 9 Steps to help you engage your audience
SN  - 9781591391135
AV  - HF5718 .H29 2003 
PY  - 2003///
CY  - USA
PB  - Harvard business school publishing corporation
KW  - business
N1  - include index
ER  -