Schonberger, Richard J. <br/><br/>
Operations management: Improving customer service 
Schonberger, Richard J. 
 - 4th  
 - USA:  Richard D. IRWIN, inc,  1991. 
 - 926p.:  ILL. 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>0256098816 
<br/><br/><label>Subjects--Personal Names: </label><br/>technology
<br/><br/><label>LC Class. No.: </label>TS155 .S3244 1991 C.2