TY  - BOOK
AU  - Schonberger, Richard J.
TI  - Operations management: Improving customer service
SN  - 0256098816
AV  - TS155 .S3244 1991 C.2 
PY  - 1991///
CY  - USA
PB  - Richard D. IRWIN, inc
KW  - technology
N1  - Include index
ER  -