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Operations management: Improving customer service

Schonberger, Richard J.

Operations management: Improving customer service Schonberger, Richard J. - 4th - USA: Richard D. IRWIN, inc, 1991. - 926p.: ILL.

Include index

ISBN: 0256098816

Subjects--Personal Names:
technology

LC Class. No.: TS155 .S3244 1991 C.2

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