Operations management: Improving customer service (Record no. 696)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00538nam a2200181 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190513b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0256098816 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | LCC |
| Transcribing agency | KeNaAAPAM |
| Modifying agency | KeNaAAPAM |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TS155 .S3244 1991 C.2 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Schonberger, Richard J. |
| 9 (RLIN) | 2347 |
| 245 ## - TITLE STATEMENT | |
| Title | Operations management: Improving customer service |
| Statement of responsibility, etc. | Schonberger, Richard J. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | USA: |
| Name of publisher, distributor, etc. | Richard D. IRWIN, inc, |
| Date of publication, distribution, etc. | 1991. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 926p.: |
| Other physical details | ILL. |
| 500 ## - GENERAL NOTE | |
| General note | Include index |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | technology |
| 9 (RLIN) | 1310 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| African Association of Public Administration & Management (AAPAM) | African Association of Public Administration & Management (AAPAM) | General stacks | 05/13/2019 | TS155 .S3244 1991 C.2 | BK001009 | 05/13/2019 | 05/13/2019 | Books | |||||
| African Association of Public Administration & Management (AAPAM) | African Association of Public Administration & Management (AAPAM) | General stacks | 05/13/2019 | TS155 .S3244 1991 | BK000949 | 05/13/2019 | 05/13/2019 | Books |